COMMUNICATING WITH CUSTOMERS TRAINING

Good customer services always starts with a human touch.

Customers enjoy visiting and investing in products, brands and services that encourage them to feel heard, seen and acknowledged. Adding a sincere human touch and approach to customer service can cultivate a strong trustworthy relationship between the customer and the business. Most importantly investing in creating a memorable customer service journey will ensure customers loyalty and return. Good customer service is a revenue generator for your brand, business and organisation.

Investing in creating a memorable customer service experience will benefit your brand, business and organisation greatly and as a result your brand reputation will become trusted and talked about throughout industries, local communities and online.

TRAINING AND COACHING TOPICS INCLUDE:

  • HOW TO PRACTICE CLEAR COMMUNICATION SKILLS WITH CUSTOMERS
  • THE IMPORTANCE OF USING POSITIVE BODY LANGUAGE
  • UNDERSTAND AND KNOW YOUR PRODUCT, BRAND AND SERVICE EXTENSIVELY
  • HOW TO CREATE A MEMORABLE CUSTOMER SERVICE JOURNEY
  • HOW TO BECOME A COMPETENT PROBLEM SOLVER

“Desmore was employed to undertake the demanding position of our Retail Department Manager, a role she quickly adapted to. Within a short period of time Desmore had optimised inventory and customer services practices and introduced successful revenue and business growth strategies. Desmore inspired team participation and always acted with credibility; she was a valued asset to our organization.  She had excellent written and verbal communication skills, was extremely organized, thorough and good at managing events.  Desmore was always striving to do her best and willing to go the extra mile….” – Ezla Ritter, Senior Area Manager, Foschini Retail Group, South Africa

“I would like to thank you for your outstanding performance. You have proved to be a loyal and dependable employee who always strives to go the extra mile for both your team and our guests. Please know that your positive attitude and loyalty is always noticed by senior management and that we appreciate your hard work. You are a positive asset to our team and someone we rely on very strongly for support in what we want to achieve in this business. – Rialette Sanctuary Spa Director at the 12 Apostles Hotel and Spa

Contact Desmore Media today to discuss individual, group or corporate training.

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